FAQ
Where can I buy products in stores?
Please visit the “Where to Buy” section on each product page to find ONYX Professional products at a retail location near you.
Do you ship directly from your website?
Although we don’t ship from our site now, we’re always evolving. Stay tuned for updates! In the meantime, find direct purchase links on each product page.
How do I report an issue with a product?
For product questions and/or issues, contact our Customer Care Team at OnyxProfessional@OnyxBrands.com.
How do I become a wholesale partner?
For wholesale product opportunities, contact our Sales Team at Sales@OnyxBrands.com.
How do I partner with Onyx Professional as an Influencer on social media sites?
Influencers should contact our Marketing Team at OnyxBrands@OnyxBrands.com.
How can I receive information about ONYX Professional products and promotions?
To ensure you receive the latest information on ONYX Professional products and promotions, we invite you to subscribe to our email newsletter.
Does your company support charities with product donations?
Product Donations can be requested through our Customer Care Team atOnyxBrands@OnyxBrands.com.
Do you offer any discounts or promotions?
Stay informed about all discounts and promotions by following our social channels.
Are you aligned with PETA?
Yes we are listed on PETA’s website as animal test free.
Do you test on animals?
No, we do not test on animals. We are PETA certified.